PAYBACK and dm have now paved the way for the future of their partnership in Germany, Austria and seven Eastern European countries, where customers can also collect PAYBACK points at dm. dm is one of the most important and also one of the most active companies when it comes to the innovative use of the PAYBACK multichannel marketing platform. The two companies have been cooperating in Germany since 2000.
"We have had a successful partnership with PAYBACK for around 23 years and have been providing our customers with individual information and relevant added value for their purchases ever since," says dm Managing Director Sebastian Bayer. "In the future, we want to grow together, especially digitally and on mobile devices, and offer even more services - including via our companies' apps," says Bayer.
"The contract extensions with dm are important for the entire PAYBACK partner network. It not only underlines the successful cooperation over many years, but with the number 1 in the drugstore sector, it is another pillar of continuity and the best PAYBACK ever that we offer our 31 million active customers: with more strong partners than ever before and, from 2025, also with the savings banks and Edeka, Germany's largest food retailer," says PAYBACK Managing Director Bernhard Brugger.
In order to offer customers the best added value when shopping and the continued ease of use of the bonus program, dm and PAYBACK are focusing on a close connection between their apps, among other things. In Germany, for example, the well-known PAYBACK PAY smart mobile payment function was recently integrated into the popular dm app, which passed the 2 million user mark in January 2024. The PAYBACK app has over 11.7 million users in Germany, making it one of the largest and most popular shopping apps in Germany.